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DepartmentOperations
LevelExperienced (Team Lead)
LocationVietnam - Hanoi
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
As an Operation Excellence Assistant Manager, you will work closely with local operations teams (First Miles & Last Miles, Sorting Center, Linehaul, and other related office teams), customer fulfillment functions or logistics teams, and other associated stakeholders to continuously improve the standards, productivity, and level of service provided by our operations teams to drive a great customer experience. This is a unique opportunity to play a critical role in an exciting, fast growing logistics company in Vietnam.
Job Description:
- Entirely in charge of the whole network SOP including improving current operation processes, establishing new operational procedures, and managing new launch projects.
- Collaborate with internal SPX stakeholders across all related teams to ensure the internal and external resources are available to deliver success for each integration.
- Support and manage critical relationships with external partners from the initial phase of the project to its execution.
- Drive improvement projects by adopting lean techniques to help existing customer fulfillment and transportation operations thrive and succeed.
- Work closely with Feature teams to deliver customer-focused, scalable, auditable, and open features for iterative development.
- Perform other duties and responsibilities to support operational issues during peak season.
Requirements:
- 5+ years of experience from a position in the transportation delivery industry, or a similar fast-paced environment.
- Proven track record of delivering projects within scope, time, budget, and quality in operations, industrial, or supply chain management.
- Strong ownership and work well with the hands-on culture.
- Strong logical and analytical thinking with a data-driven mindset. Experience working with a large data set is preferred.
- Able to facilitate successful project work and operate under tight deadlines.
- Able to build strong professional relationships with both internal and external partners. Provide consistent, effective, and open communication, both verbal and written.
- Fluent in English and other office skills (esp Powerpoint, Excel)
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