Position: Hotel General Manager
Reports to: Vice President
Division: Aquilini Properties
Location: Fredericton, NB
PROPERTY SUMMARY:
The Hilton Garden Inn Fredericton Downtown is the city's newest hotel located along Fredericton's iconic Queen Street with the best of the capital's entertainment. It's a five-minute walk to Beaverbrook Art Gallery, shows at Fredericton Playhouse and historic Officers' Square. Boasting two full-service restaurants on-site, the Pickle Jar and Atlantic Canada's only gin bar, the Southside Shake.
POSITION SUMMARY:
The Hotel General Manager will oversee all aspects of the daily operation of the hotel. They will anticipate the needs and exceed the expectation of the owners, clients, and employees by achieving profitability and guest service goals while providing employees with a positive working environment. In addition, they will achieve business objectives while communicating and displaying the corporate mission and culture of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Anticipate the needs and exceeds the expectations of the owners by meeting and exceeding key performance indicators including total revenue, RevPAR, and profitability
- Establish and communicate objectives and develop and implement strategies to achieve these objectives. Monitor achievement of strategies and revise as necessary
- Work alongside revenue manager to set and exceed revenue targets
- Adjust marketing and sales strategies and cost containment strategies as necessary to achieve profitability indicators
- Achieve profitability objectives by establishing and implementing operating and capital budgets while monitoring operating results and forecasts against budget
- Maintain and build the value of the business and assets by developing and implementing strategies which enhance profitability while maintaining the physical condition of thehotel
- Monitor service levels and counsels' employees with alternative methods of responding to client requests
- Ensure that employees receive the training necessary to provide superior service and are trained in accordance with corporate policies, procedures, and safety protocols
- Meet and exceed the expectations of the employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports while maintaining a positive work environment
- Determine and communicate standards of performance to employees
- Develop employees to maximum potential and prepare them for future promotional opportunities through performance planning and review and recommend wage increases as appropriate
- Ensure that disciplinary action is taken as required utilizing consistency, fairness, and respect
- Inspect all Hotel facilities on a frequent basis and remedy all deficiencies
- Utilize corporate resources effectively by communicating on a regular basis
- Adhere to corporate standards of operation
- Ensure that operation adheres to Federal, Provincial and Municipal laws
- Increase visibility of the hotel by actively participating in the community
- Monitor industry trends and recommend appropriate actions to be taken to maintain the competitive status and profitability of the hotel
- Ensure effective communication at all levels through meetings, counselling sessions and other methods as determined
- Maintain a safe and secure environment for clients and employees and ensure all employees follow safety policies and procedures
- Take corrective action, where required, to improve safety in the workplace
- At all times, project a favourable image of the hotel to the public
- Be prepared to assist or cover all duties within the hotel when needed
SKILLS & QUALIFICATIONS:
- A University degree in business or hotel management
- Minimum of 3-5 years in the hospitality industry as a General Manager or Assistant General Manager
- Exceptional understanding of financial statements and people management
- Excellent computer skills
- Able to speak both official languages considered an asset
- Proven experience managing, leading and motivating staff
- Experience in food and beverage service operation required
- Aptitude to problem solve and proven ability in organization and time management
- Available to work when needed, including weekends, holidays, and evenings
If you are interested in the above position, please submit your resume by clicking the Apply Now button.
