Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!
We are now seeking applicants to join our Destination Services team in either Beijing or Tianjin in support of a 12 month fixed term contract. This role will be supporting a portfolio of clients who require our services in both Beijing and Tianjin and travel will be required.
Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
About the role:
In this role you are the primary point of coordination for assignees relocating into Beijing and Tianjin when it comes to the Destination Services component of their relocation within the agreed destination service program of the client.
Duties include but are not limited to;
1. Performing face to face field consultancy work such as attending home searches, city orientation, school searches and settling in requirements for the assignee.
2. Coordinate with all internal departments and functions as and when required to ensure successful assignee experience
3. Educate assignees and consultant on minor relocation issues that relate to the successful relocation of an assignee & family. In turn this may require you to communicate with the client HR team to support policy advice and exemptions where necessary.
4. Act as a subject mater expert in the local area to ensure they are able to handle potential expatriate issues in the international community for example housing market, international schools, public transportation & retailer information
5. Take control of and maintain information and documentation relating to the destination services carried out during the program and ensure the company systems are maintained.
The above responsibilities mean we are seeking an efficient and highly organised individual who will take pride and ownership of their role. The successful candidate will possess the following skills and capabilities:
- 3-5 years experience in real estate, relocation, human resources and/or accounting or finance.
- Ability to travel between Beijing & Tianjin as necessary and ensure they can do so as per assignee support.
- Excellent communication and diplomatic skills: preferably with experience in living abroad and / or communicating with all levels of employees, and across cultures.
- Prefer fluent English speaker plus one or more languages
- Must have a strong customer service background with ability to build relationships, proven skills in project and service partner management are required.
- Must be a Team player and self-starter with initiative and drive
- Good computer skills - proficient in Microsoft Office applications (Excel, Word, Access)
If you feel this role is right for you then please apply via the link. If we feel you're our person our talent team will reach out to book in an initial call with you. This call will enable you to ask any questions you may have and gain a better understanding of the role and Sirva as a business. We will cover all requirements with you and ensure you have a clear picture of the recruitment process.
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
