Responsibilities and Duties:
- Answer phone, email, and face-to-face customer enquiries.
- Direct customers to online resources.
- Create and maintain reports on customer interactions.
- Attend weekly team meetings
- Update customer records in our system, including notes about conversations and outcomes
- Present ideas for improving customer care.
- Participate in team-building activities.
- Develop customer rapport
- Encourage customers to complete satisfaction surveys.
- Make recommendations to managers to improve customer experience.
Job Types: Full-time, Part-time
Part-time hours: 24 per week
Salary: Rs50,000.00 - Rs60,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
