Our employees believe we are creating a purposeful service. Where at Delta Hotels, we are always warm, wise and in control so our guests can focus on what's most important.
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. We are seeking an individual who is Pragmatic, Efficient and Seamless when doing their job.
Sunray Group of Hotels - Delta Hotels by Marriott Markham, is a hiring a Restaurant Server
Marriott Experience an Asset in this role.
Position Summary:
Responsibilities and essential job functions include but are not limited to the following:
Key Responsibilities:
1. Guest service:
- Welcome and greet guests upon arrival in a courteous and friendly manner
- Assist guests with menu choices and provide recommendations
- Take accurate orders and communicate any special requests to the kitchen
2. Food and Beverage Service:
- Serve food and beverages promptly and accurately, adhering to the hotel’s service standards
- Monitor tables for guests needs, such as refilling drinks, removing empty dishes and providing additional cutlery or condiments
- Ensure proper handling and presentation of food and beverages, following established guidelines for temperature and appearance
3. Product Knowledge:
- Maintain a thorough understanding of the menu items, including ingredients, preparation methods and beverage offerings
- Stay informed about daily specials, promotions and any menu changes
- Communicate effectively with guests to answer questions and provide information about the menu
4. Upselling and Revenue Generation:
- Proactively suggest appetizers, entrees, desserts and beverages to enhance dining experience and increase revenue
- Promote special events, offers and loyalty programs to encourage repeat business
5. Cleanliness and Organization:
- Set up and prepare tables before guests’ arrival, ensuring they are clean, well-stocked and set to standard
- Maintain a tidy and organized workspace, including cleaning and sanitizing tables, chairs and service areas
6. Team Collaboration:
- Work closely with the kitchen and bar staff to ensure smooth communication and efficient service
- Collaborate with colleagues to handle special requests or challenging situations and resolve any guest concern promptly
7. Cash Handling:
- Process guest payments accurately, including handling cash, credit card transactions and electronic payments
- Reconcile cash drawer at the end of each shift and ensure all transactions are accounted for
Qualifications:
- High school diploma or equivalent
- Previous experience in a restaurant is required
- Previous experience in a hotel is preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a past paced environment
- Guest focused attitude with a dedication to providing exceptional service
- Knowledge of food safety
- Ability to stand and walk for extended periods of time and lift moderately heavy trays
- Flexibility in working hours, including weekends and holidays
Job Types: Full-time, Part-time, Permanent
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to commute/relocate:
- Markham, ON L3R 0A3: reliably commute or plan to relocate before starting work (required)
Experience:
- Barista: 1 year (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
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