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The purpose of this role is to ensure customer orders are fulfilled and to be the primary contact for customers contacting the office. This involves handling customer interactions including phone calls and emails which includes answering basic product questions and availability questions. Vital to the role is working through Rinstrum processes to achieve timely accurate delivery to the customer.
As a front line position, this role directly contributes to the impression customers have of Rinstrum as a smart weighing solution provider – this includes the professional and timely fulfilment of the customer’s order as well as how we are viewed in our ability to solve logistical and technical problems when they arise.
To achieve the goal of timely product delivery the role therefore requires inventory monitoring and working with the staff completing the local build to order. This extends to understanding our supply chain and assisting in ensuring that we have stock on hand to satisfy customer demand and thereby delivery of customer orders on time.
Requirements
- Experience in the weighing industry or similar industry is required
- Internal sales or order fulfillment would be preferred
Why you will enjoy working at Rinstrum
- Working in agile teams and owning your decision making
- A sustainable job with a varied range of tasks that are never boring
- Working with customers and providing support
- An attractive remuneration package
- Excellent work life balance with flexible work options
- A competent development and support team and a healthy working atmosphere
This is the job for you if you:
- Enjoy working in a young and dynamic team
- Love new challenges and new technologies
- Would like to work within an international team
If this sounds like you:
- Send us an email with SALES & FULFILLMENT PERSON in the subject to jobs.au@rinstrum.com along with your earliest possible start date, salary expectations, and any other questions you may have about the job.
