About us
Saratoga Saddlery is a small business in Corinth, NY. We are professional, agile, innovative and our goal is to Australian Country Outfitters has been in the apparel business since 1975 in Australia in the USA since 1999. We design, manufacture, and sell our outdoor lines all around the world! Our focus and efforts in building all our Outback Survival Gear products have been quite simple. If you use only the best materials and technology to create your product, combined with an emphasis on design and function, you will always have a product that will stand out from the competition! When buying Outback Survival Gear, you can buy with confidence and knowledge that you are buying the best and that this investment will last many years! Outback Survival Gear is more than just a product line, it's an "Outback Lifestyle!".
Our work environment includes:
- Growth opportunities
Australian Country Outfitters is looking for you! We need a team member who is driven, passionate about customer service, and aligns with our mission to make our customer service an amazing experience.
If you're excited about the possibility of helping us build the future of the Australian Country Outfitters wholesale, retail, and online experience business, you may be the one!
Job Description
The Customer Service Representative is the first point of contact with our clients and their questions related to purchases and existing orders status via phone, web chat, and email.
In this position, you will be responsible for customer inquiries within all Australian Country Outfitters departments.
We expect you to perform due diligence on customer inquiries through oral and written communication. Research and respond to customer inquiries in person, by phone, and via e-mail in a timely matter.
-Responsible for timely completing online and phone orders, including the management of incoming and outgoing shipments.
-Maintain special orders and fulfillment in a timely matter
-Review and update customer records on computerized database,
-Assure the highest level of customer satisfaction, including a timely and adequate follow-up process.
-Perform customer relationship management functions. Help drive business through CRM initiatives.
Professional Requirements Required Skills
- Outstanding organizational skills, able to multitask.
- Minimum of 4 years experience in a customer service role.
- Excellent verbal and written communication skills.
- Proficient in Excel, Word, and Power Point with excellent overall computer skills.
If you believe your skills, experience, and passion would be a great fit for Australian Country Outfitters, we would love to hear from you today. Call (518) 338-8358 or email sales@Outbacksurvivalgear.com
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid sick time
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Corinth, NY 12822: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
